CUSTOMER CARE
Everything you need to know about receiving, returning, or resolving an issue with your Blion:Cell order.
Thoughtfully formulated skincare, carefully packed and delivered with the same attention to detail.
01 · ORDER PROCESSING
Orders are typically processed within 1–3 business days, excluding weekends and holidays. During launches, promotions, or periods of unusually high order volume, processing may take slightly longer.
You’ll receive a shipping confirmation with tracking information once your order has been prepared for shipment.
02 · SHIPPING
We ship throughout the United States. Available shipping methods and estimated transit times are shown at checkout.
Shipping charges, when applicable, are calculated and displayed at checkout before payment is submitted.
03 · INTERNATIONAL SHIPPING
We ship internationally to select destinations. Available international shipping methods and estimated transit times are shown at checkout when available.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or carrier. Unless specifically stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs clearance procedures vary by country and may cause delivery delays outside of our control. We recommend checking with your local customs authority before placing an order if you have questions about potential import charges or restrictions.
If an international shipment is refused, abandoned, or returned because duties, taxes, customs charges, or other import fees were not paid, original shipping charges are non-refundable. Any return shipping charges, carrier fees, customs charges, other costs assessed to Blion:Cell, and non-refundable payment-processing fees actually incurred may be deducted from any refund otherwise due, where permitted by applicable law.
International returns: customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Please contact us for return instructions before sending an international return.
04 · TRACKING + DELIVERY
Once a package has been accepted by the carrier, tracking updates and estimated delivery dates are controlled by the carrier. Please allow time for tracking to begin updating after you receive your shipment confirmation.
Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an address error before your order ships, contact us as soon as possible and we’ll do our best to help.
Blion:Cell is not responsible for delays caused by the carrier, weather, incorrect addresses, or other circumstances outside our reasonable control.
05 · RETURNS
We accept eligible returns requested within 30 days of delivery.
For health, hygiene, and product-integrity reasons, returned skincare must be unopened, unused, and in its original packaging unless the product arrived damaged, defective, or incorrect.
To request a return, contact hello@blioncell.com with your order number and the reason for your request. Please wait for return instructions before sending any product back.
Original shipping charges are non-refundable unless the return is the result of our error. Customers are responsible for return shipping costs unless otherwise stated in writing by Blion:Cell. Non-refundable payment-processing fees actually incurred in connection with the original transaction may also be deducted from the refund, where permitted by applicable law.
06 · DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, leaking, or contains an incorrect item, please contact us within 7 days of delivery.
Include your order number and clear photos of the product, packaging, and shipping box when applicable. We may request additional information so we can review the issue and determine the appropriate replacement, refund, or other resolution.
07 · REFUNDS
Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. Unless the refund is required because of our error, a defective product, or an incorrect item, any non-refundable payment-processing fees actually incurred in connection with the original transaction may be deducted from the refund, where permitted by applicable law. Your financial institution may require additional time to post the credit to your account.
We reserve the right to deny a refund for items that do not meet the return requirements stated on this page. Any deductions will be reflected in the final refund amount.
QUESTIONS?
For questions about an order, shipping, or a return, email us at hello@blioncell.com.
Contact Blion:Cell